Refund Policy
Elite Virtuals
We offer refunds only under the following conditions:
- The client requests a refund during the account setup phase
- Subscription or hourly services have not yet started
- No billable service hours have been used
Refund eligibility
Once subscription or hourly data management services have begun, payments are generally non-refundable except where required by law.
Stacked Data purchases ($0.03 per record) are non-refundable once records have been delivered or made available to you.
How to request a refund
Email support@elitevirtuals.com or info@elitevirtuals.com.
Include your account email, service type, and reason for the request. We will respond within 5–7 business days.
Processing time
Approved refunds are typically returned to the original payment method within 7–10 business days.
Questions?
Contact us at support@elitevirtuals.com.