Privacy Policy

Effective date: March 2025

Website: https://elitevirtuals.com/

Company: Elite Virtuals

1. Introduction

Elite Virtuals provides Real Estate Data Management & CRM Support services to investment companies and real estate operators—including list organization, data cleaning and enrichment, CRM maintenance, and related operational support.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services.

2. Information we collect

A. Information from clients (subscribers)

We may collect:

• Full name
• Email address
• Phone number
• Payment information (processed securely via Stripe or another payment processor we designate)

We do not store full credit card details on our servers.

B. Property / prospect data

Clients may provide property lists or purchase stacked data records from us. These records may include:

• Names
• Phone numbers
• Property addresses
• Public or commercially available real estate data

We process this data on behalf of our clients in accordance with their instructions and this Policy.

C. Communications and recordings

Where we deliver services that involve phone or video communications with you or on your behalf, sessions may be recorded or monitored for quality assurance, training, reporting, and compliance—only as permitted by law and your agreements with us.

3. How we use information

We use collected data to:

• Deliver data management and CRM support services
• Organize, clean, and enrich property datasets
• Update and maintain CRM systems
• Process billing and subscriptions
• Communicate with clients about service delivery
• Improve internal quality and security

We do not sell your personal information.

4. Payment processing

Payments are typically processed through Stripe, Inc. ("Stripe"). When you pay:

• Stripe collects and processes payment information (card details, billing address, etc.)
• We do not store full credit card numbers on our servers
• Stripe may process personal data under Stripe's Privacy Policy
• We receive transaction confirmations and limited data needed to manage your account

5. Data security

We use reasonable administrative and technical safeguards, including restricted access, secure workflows, and encrypted payment handling. No system is completely secure.

6. Data retention

We retain client account data for the duration of the relationship and as required by law. Prospect/property data is retained as instructed by the client or as needed to perform services. Clients may request deletion subject to legal and contractual limits.

7. Client compliance (TCPA, telemarketing, and data laws)

Clients are responsible for ensuring their outreach and data use comply with applicable laws (including TCPA and state telemarketing rules where relevant). Elite Virtuals acts as a service provider and does not assume liability for unlawful lists or use cases supplied or directed by clients.

8. Cookies & analytics

Our site may use cookies or similar technologies for basic functionality and analytics.

9. Contact

Elite Virtuals
Email: support@elitevirtuals.com
General: info@elitevirtuals.com
Website: https://elitevirtuals.com/